CONTACT EMAIL: BugandBeanCeramics@gmail.com
Return Policy
You are welcome to return anything you order within 30 days of it being delivered to you. Simply send me an email containing your order number, name, and the product. If there is a specific reason you are returning the product and you feel comfortable sharing, please let me know. Once we confirm, just pack it back into the box with as much padding, foam, and/or bubble wrap that you can locate. Once it is in transit back to me, the shipping cost will be reimbursed as well (up to $7).
If Your Piece Arrives Broken
First of all, I’m sorry! That is extremely disappointing and unfortunate. But if this is the case, email me a photo (still in the box if possible) along with your order number. We can work out from there what course of action best suits you. You can ask me to make another identical* piece, one of equal value, or simply a refund.
*As close to identical as possible, clay/glaze can be finicky.